What action should MEAs take after receiving a do not call request?

The most appropriate action for Member Engagement Advisors (MEAs) to take after receiving a do not call request is to change their communication settings. This action ensures that the preferences of the member are respected and recorded accurately within the systems and processes in place. By updating the communication settings, MEAs directly address the member's wishes, preventing any further contact through phone calls which they have expressly indicated they do not wish to receive.

Recording this preference in the system is critical to compliance with regulations regarding member communication and privacy. It also reflects a commitment to member service and engagement, fostering trust and respect for their preferences. This proactive measure helps to maintain a positive relationship with the member, even if they choose to limit communication.

Making a note in the client's file, while useful for record-keeping, is insufficient without also updating the communication settings. Contacting a supervisor might not be necessary in straightforward situations where there are clear guidelines on handling such requests. Ignoring the request due to a member's inactivity undermines the importance of respecting their preferences, regardless of their activity status.