If a MEA receives a do not call request, what should they do?

When a Member Engagement Advisor (MEA) receives a do not call request, the process requires them to take appropriate action to respect the member's preferences regarding communication. The correct action is to change their communication preferences in the system, such as Dynamics. This ensures that the member's request is recorded and that future outreach is aligned with their wishes, ultimately promoting trust and respect in the advisor-member relationship.

Updating the communication preferences not only adheres to legal and ethical standards regarding privacy and consent but also helps the organization maintain an accurate database of member preferences. This practice is essential in fostering a culture of customer service where members feel heard and valued. By following this protocol, the advisor helps prevent any future unwanted communications, which can enhance overall engagement and satisfaction.